Last updated on November 3, 2018
In this document, personal information is data that can be used to identify or contact a single person, while non-personal information is data in a form that does not, on its own, permit direct association with any specific individual.
Once Paddle authorizes payment for a product, it establishes a direct, secure connection to our server so we can process the order and return a generated product license key. Via this connection we receive your email address, along with non-personal information such as country of purchase, price paid, and quantity ordered. Brett Terpstra and Fletcher Penney do not receive payment details such as your credit card number, nor do we have access to that information via Paddle’s vendor interface.
We also receive the state of the Paddle opt-in checkbox which asks if you’d like to receive product updates and offers from Brett Terpstra and/or Fletcher Penney via email. This option is unchecked by default and is completely optional. If you do opt-in, it is possible to opt-out at any time.
Some orders may involve supplemental information that you fill out at the beginning of the order process, which will also be sent over that same secure connection. For example, to offer discounted upgrade pricing and appropriate upgrade options, we may request your current license key and registered email.
The nvUltra Forums discussion forums are managed using the Zendesk software service. We provide these forums so existing users and potential users of nvUltra’s products can post questions and share information about our products.
As is true of most internet services, our web server automatically gathers and records industry-standard logs of web page visits, including IP addresses, browser type and language, Internet service provider, referring and exit websites and applications, operating system, date/time stamp, and clickstream data. We automatically rotate these logs frequently, securely removing older logs, while still giving time for automated log analyzing tools (e.g., fail2ban) to scan and impose automatic security measures. We use this information primarily to administer the site and assist with troubleshooting.
Our Mac applications sold outside the Apple Mac App Store will periodically check the server for product updates (via the open source Sparkle framework) and any in-app announcements. These secure queries to the server transmit no personal information, and you can disable these checks in the update dialog.
Our site, products, and services are all directed to people who are at least 13 years old or older. If you are under the age of 13, per the requirements of COPPA (Children’s Online Privacy Protection Act), do not use this site.